Protecting you from unauthorized use of your debit card is one of our top priorities at First State Bank of Northwest Arkansas. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system, called SHAZAM R.A.D.A.R., to help guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by First State Bank of Northwest Arkansas, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question.

 

To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:

 

·         primary phone number

·         secondary phone number

·         address

·         city, state, ZIP code

 

We encourage you to provide both a primary and secondary phone number to help us avoid any delays in response to fraud alerts. These may be your home, work, or cell phone numbers. It is also very important to keep this information current. If your information changes, please contact us immediately.

 

We will keep your contact information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

 

Please contact us if you have any questions and/or to update your contact information.